Privacy Policy

This Privacy Policy explains how Dilucious LLC ("we", "us", or "our") collects, uses, and shares information when you use the VR application Realityjay (the "App") on Meta Quest devices and our website (the "Site"). If you do not agree with this policy, please do not use the App or the Site.

1) Who we are

Controller: Dilucious LLC
Contact: CONTACT FORM

We are the data controller for information processed under this policy, except where a third party acts as controller (e.g., Meta Platforms for your Meta account).

2) What we collect

We aim to collect the minimum information necessary to operate and improve the App and the Site.

A. Information you provide

Support communications: When you contact us, we receive the information you choose to provide (e.g., name, email, message content, attachments).

B. Information from platform providers (Meta Quest)

• Entitlement/purchase status to verify ownership.
• Non-personal device/profile identifiers used to deliver updates and manage ownership.
• We do not receive your real name or email from Meta unless you share it with us (e.g., via support).

C. Automatically collected information (App)

• Device and performance data: device model, OS version, GPU/CPU, region/language, runtime logs.
• Diagnostics and crash reports: anonymized or pseudonymized error/performance data.
• Basic interaction data: non-identifying events used to understand stability and performance.
• We do not collect precise location, microphone audio, or camera video.

D. Hand, body, and eye tracking

• On-device processing is used to interpret your hand, body, and eye movements for INTERACTION WITH THE VIRTUAL WORLD. This includes hand pose, skeletal or mesh data, body position, and eye gaze direction, all processed by the Meta Quest system on your headset.
• In single-user experiences, this data remains fully local to your device.
• In multiplayer or shared experiences, limited tracking data (such as simplified position and gesture information) may be transmitted in real time between connected users solely to enable synchronized interaction. This data is never stored or used for profiling.
• We do not record, permanently retain, or analyze raw tracking data beyond the moment of interaction. Its only purpose is to render avatars, gestures, and gaze within the shared virtual environment.

E. Information collected on the Site

• Cookies: We may use strictly necessary cookies. If we add analytics/marketing cookies, we will update this policy and, where required, ask for consent.
• Server logs: IP address, browser type, and basic request data for security/performance.

3) How we use information

• Operate, secure, and improve the App and the Site
• Diagnose, prevent, and correct errors, crashes, or abuse
• Provide user support and respond to requests
• Comply with legal obligations and platform requirements
• Produce aggregated, non-identifying statistics

We do not use your information for targeted advertising and we do not sell personal information.

4) Legal bases (EEA/UK users)

• Performance of a contract to provide the App/Site you request
• Legitimate interests (security, fraud prevention, debugging, improving stability)
• Consent (only where we rely on it, e.g., non-essential cookies)

5) Sharing and disclosures

• Service providers under confidentiality obligations
• Platform providers (e.g., Meta) as required
• Legal/safety compliance
• Business changes (merger, acquisition), subject to protections

We do not sell personal information.

6) International transfers

Your data may be processed in countries other than where you live. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).

7) Data retention

• Diagnostics/logs: kept only as long as needed, then deleted or anonymized.
• Support communications: retained as long as necessary, then deleted or anonymized.

8) Your rights (available to all users worldwide)

Every user, regardless of geographic location, has the right to:

• Access their personal information
• Request correction of inaccurate information
• Request deletion of their personal data
• Request restriction or object to certain processing
• Request data portability (where applicable)

To exercise these rights, contact us via the CONTACT FORM. We may verify your request. We will not discriminate against any user for exercising privacy rights.

9) Children's privacy

The App and Site are not directed to children under 13. We do not knowingly collect children's data. If you believe a child provided information, contact us and we will delete it.

10) Security

We use administrative, technical, and organizational measures appropriate to the data we process. No system is 100% secure.

11) Third-party services and links

The App relies on platform services from Meta (Quest) and may link to third-party pages. Their practices are governed by their own privacy policies.

12) Changes to this policy

We may update this policy. If changes are material, we will provide appropriate notice (e.g., on the Site or in-app).

13) Contact us

For privacy inquiries or data requests, please contact us via the CONTACT FORM.